FAQ


1) How to order?

Click Shop.

Choose collection from the drop down box.

Browse items. Kindly read all information thoroughly.

If you've found apparel that you love, click 'add to cart'.

To finalise order, click 'view cart' and key in all details required (email, real name, complete address).

Choose your preferred delivery method.

The page will direct you to payment page.

We accept immediate PayLah!, PayNow & bank transfer.

We also accept most credit/debit cards, Apple Pay and Google Pay.

After paying for your order, click 'confirm order'.

 

2) Cancellation and Changing Order:

We do not accept any order cancellation. You may change items on your order list depending on stocks availability. 

EXCHANGES: (if applicable)
Our team are giving 110% effort in ensuring all our products are good for sale. However, on instances where our apparel are found defective, we will try our best to replace them (except for sale items).
If you need to exchange it for the same item, send us an email at admin@24thdresses.com. We will provide you a return address.

SHIPPING:
To return your product, you will have to mail your product to our address.

*We regret that you are responsible for paying for your own shipping costs for returning the item.
Re-shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 

3) Refund/Return:

We do accept refund on case-to-case basis.

RETURNS:
Our return policy lasts 7 working days after delivery. Unfortunately if the period ended,we are not able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and must be in the same condition in which you received it. It must also be in the original packaging.

REFUNDS: (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and you will receive it via bank transfer within 3 working days.

SALE ITEMS: (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


4) Delivery:

We offer delivery (from Tuesday-Friday only) via SingPost and SF Express . You may choose Normal mail, Registered mail or Courier Service for delivery. Please note that all delivery fees include small processing fee.

Normal mail: Starts from $1.75. No tracking number. Up to 5 working days. Might experience delay during festive and high volume season. We are not liable for any lost parcels.

Registered mail: Starts from $3. Tracking number provided. Signature required. You will have to pick the parcel from SingPost outlet nearby if delivery failed. Within 2 working days. 

*You may receive free upgrade to Smartpac subject to size and weight of your order. For Smartpac, your order will be delivered to your house. No signature required. If delivery failed, your order will be placed in your letterbox.

Courier Service: Starts from $7.50. Tracking number provided. May require signature. Parcel is delivered to your doorstep. Within 0.5-1 working day. 

We will keep photo of parcels sent for proof of correct address for 10 days and will delete afterwards. Please let us know as soon as possible if your order has not reached you so we could assist you. All orders are confirmed delivered after 5 working days.

We may require 1-2 working days to process orders.

 

5) Concerns?

Drop us an email at admin@24thdresses.com or DM us on instagram. We will reply you as soon as possible from Monday-Friday 10am-9pm. 

 

Updated on 14/8/2019, Wednesday 9:49am.